Dashboard showing transformer analytics and configurable LLM providers, including OpenAI, Gemini, Sarvam and Anthropic, for Conversational, Agentic and Voice functions.

Applied AI Now Supports Your Preferred LLM Provider

Nisha Menon
5 MIN READ
I
October 15, 2026

In our earlier blogs, we showed how a DISCOM engineer could use Applied AI to investigate transformer health and build dashboards, then use Analysis Agents to monitor transformer conditions and generate recurring reports.

Applied AI uses large language models (LLMs) to understand instructions and generate responses. As DISCOMs use AI for more operational tasks, they may want to choose which models handle those requests. A DISCOM may already be using OpenAI or Gemini across its organization. Can it use that same provider within Applied AI?

Yes, WorkOnGrid Applied AI now supports this. Administrators can connect their existing LLM provider, if supported, and select models for different AI functions.

How Does Applied AI Work with Your Preferred LLM?

For instance, during a transformer health review, a DISCOM engineer asks Applied AI to identify transformers with repeated high loading.  

  • Conversational: Handles the engineer's questions and generates responses.
  • Agentic: Creates a dashboard to track the affected transformers when the engineer requests one.
  • Voice: Supports speech recognition and transcription when a supervisor gives instructions through voice input.

Subsequently, the DISCOM can choose which LLM provider and model to use for each of these functions. It could configure OpenAI for queries, Gemini for building dashboards and a compatible model for voice interactions. Supported providers include OpenAI, Gemini, Sarvam and Anthropic.

As shown above, each agent function has its own configuration. Administrators can use the same provider across all three functions or select different models based on their requirements. The engineer continues working through the same Applied AI interface, regardless of the configured provider.

How Can Administrators Configure Their Preferred LLM?

The setup is handled directly from Settings → LLM Providers in WorkOnGrid.

For example, if the DISCOM wants to use its existing LLM provider for building transformer health dashboards, the administrator selects Agentic and clicks Add API Key. From there, they choose the provider, enter the organization's API key, select a model and test the connection.

Once configured, Applied AI uses the selected model for the corresponding function. The same process applies to the Query and Conversation functions.

The DISCOM is billed directly by its chosen LLM provider for usage through its own API key. This means the organization can continue using its existing provider account while its engineers work within Applied AI.

Keep Your Existing LLM Providers

As DISCOMs expand their use of AI, their requirements for models, capabilities and costs may evolve. With Applied AI organizations can get the flexibility to work with their preferred supported LLM providers as those requirements change. Talk to our team to see how your preferred LLM provider can work with WorkOnGrid Applied AI.

Frequently Asked Questions

1. What happens if a DISCOM doesn't configure its own LLM provider?

Applied AI continues handling AI requests through Grid's Sovereign LLM when no provider API key is configured. The DISCOM can continue using Applied AI without connecting an external LLM provider.

2. Will choosing a different LLM affect the results?

Different models may generate different responses to the same request. For example, when analysing transformer loading patterns, one model might provide a brief summary while another offers more detailed findings. The depth and quality of the response depend on the selected model and the task.

3. Who pays for LLM usage when a DISCOM connects its existing provider?

When a DISCOM connects its own provider API key, the provider bills the organization directly for usage through that key. This lets the DISCOM use its existing provider account within Applied AI.

Nisha Menon
Nisha Menon leads content at WorkOnGrid, where she covers AI, operations, and the data challenges facing modern utilities. Her writing focuses on the practical detail that matters to the engineers and executives doing the work.

Related Utility Blogs

Utilities
Expert Ops

Data Analytics in Utilities: Where AI Adds to Operational Decision-Making

How DISCOMs can use data analytics to validate signals, focus investigations, and turn operational data into better decisions, with AI extending deeper analysis

Nisha Menon
October 6, 2026
Utilities
Expert Ops

Breaking Down AT&C Losses: Where DISCOMs Actually Lose Energy and Revenue

A clear breakdown of AT&C losses, showing DISCOMs where energy and revenue are slipping across the network, billing and collections so they can act faster.

Nisha Menon
September 29, 2026
Utilities
Expert Ops

Non-Revenue Water: How Utilities Can Find, Diagnose and Reduce Water Loss

Understand non-revenue water, what drives real and apparent losses, and how meter, billing and network data help utilities target the right action to reduce NRW

Nisha Menon
September 24, 2026

Never miss an update

Sign up to receive the latest Utilities operational excellence resources from Grid