Terms Of Service

Last Updated: August 18, 2023


1.1 Welcome to www.workongrid.com (“Website”) and our product software including any browser extensions, mobile applications and any other downloadable application that we provide as part of our product (“GRID”) including all of the Content (defined below). Grid can be deployed on either of the following deployment models: (a) hosted with Grid, (b) hosted on User’s cloud server, and (c) hosted on User’s physical server. The Website, GRID, Content and any service provided at the Website shall collectively be referred to as “Services”. 

1.2 The Website is operated and owned by Pragyaam Data Technologies Private Limited (“We/ “Us” / “Our”), a company incorporated under the Companies Act, 2013 and having its registered office at 3P, Shree Gopal Complex, Court Road, Ranchi - 834001, Jharkhand. 

1.3 These terms and conditions (“Terms of Use”) are an agreement between Us and You (“User / “You”/ “Your”). This Agreement sets forth the general terms and conditions of Your use of the Service and any of its products or services available on the Website. Your access to the Services and use of the Services is conditional on your acceptance of and compliance with these Terms of Use as well as the Privacy Policy (defined below). We and the User are each a “Party” and collectively the “Parties”.

1.4 These Terms of Use shall apply to all visitors, Users and others who access the Services. By accessing or using the Services You agree to be bound by these Terms of Use. These Terms of Use shall be read along with the terms and conditions under our Privacy Policy (please refer to the Privacy Policy section for more information).

1.5 We reserve the right to change these Terms of Use from time to time without prior notice. You acknowledge and agree that it is Your responsibility to review these Terms of Use periodically to familiarize yourself with any modifications. Your continued use of this Services after such modifications will constitute acknowledgement and agreement of the modified terms and conditions.

1.6 Use of Services is available only to persons who can form a legally binding contract under the laws of India or any other country as applicable. If You are a minor i.e., You may use the Services only with the involvement of a parent or guardian.


2.1 In order to access the Services, You may be required to provide certain information about yourself (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of Your ability to use the Services. You agree that any information You provide will always be accurate, correct, and up to date.

2.2 You are responsible for maintaining the confidentiality of any login information associated with any account You use to access Our Services. Accordingly, You are responsible for all activities that occur under Your account(s).

2.3 Accessing (or attempting to access) any of Our Services by any means other than through the means We provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of the Services through any automated, unethical, or unconventional means.

2.4 Engaging in any activity that disrupts or interferes with the Services, including the servers and/or networks to which the Services are located or connected, is strictly prohibited.

2.5 Attempting to copy, duplicate, reproduce, sell, trade, or resell Our resources is strictly prohibited.

2.6 You are solely responsible for any consequences, losses, or damages that We may directly or indirectly incur or suffer due to any unauthorized activities conducted by You, as explained above, and may incur criminal or civil liability.

2.7 We have the right at Our sole discretion to remove any content that, We feel in Our judgment does not comply with this Terms of Use, along with any content that We feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any third-party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If You post content that We choose to remove, You hereby consent to such removal, and consent to waive any claim against Us.

2.8 We do not assume any liability for any content posted by You or any other third-party users of the Services. However, any content posted by You using any open communication tools on our Website, provided that it does not violate or infringe on any third-party copyrights or trademarks, becomes Our property and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described and does not refer to information that is provided as part of the registration process, necessary in order to use the Services. All information provided as part of our registration process is covered by our Privacy Policy.

2.9 You agree to indemnify and hold Us harmless and Our parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under these Terms of Use. In such event, You shall provide Us with such cooperation as is reasonably requested by Us.

2.10 Although the Services may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and does not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which You access through a link from the Services. Your linking to any other off-site websites is at Your own risk. 


Your privacy is very important to Us, which is why We have created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of these Terms of Use. To read our Privacy Policy in its entirety, please see the below (“Privacy Policy”): www.workongrid.com/privacy-policy 


4.1 In consideration of Your use of the Services, you agree to: (a) maintain and promptly update any information You provide Us, to keep it accurate, current and complete; (b) maintain confidentiality and security of your password and identification; (c) notify Us immediately of any unauthorized use of your account or other breach of security; (d) accept all responsibility for any and all activities that occur under your account; and (e) accept all risks of unauthorized access to the data and any other information you provide Us.

4.2 The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. Although We will not be liable for Your losses caused by any unauthorized use of Your account, You may be liable for Our losses or such other parties, as the case may be, due to any unauthorized use of Your account.

4.3 Inactive User Accounts. We reserve the right to terminate unpaid User accounts that are inactive for a continuous period of 90 (ninety) days. In the event of such termination, all data associated with such User account will be deleted. We will provide You prior notice of such termination and option to back-up your data. The data deletion policy may be implemented with respect to any or all of the Services. Each of the Services will be considered an independent and separate service for the purpose of calculating the period of inactivity. In other words, activity in one of the Services is not sufficient to keep the User account in another Services active. In case of accounts with more than 1 (one) User, if at least 1 (one) of the User is active, the account will not be considered inactive.

We may offer certain Services as closed or open beta services (“Beta Service” or “Beta Services”) for the purpose of testing and evaluation. You agree that We have the sole authority and discretion to determine the period of time for testing and evaluation of Beta Services. We will be the sole judge of the success of such testing and the decision, if any, to offer the Beta Services as commercial services. You will be under no obligation to acquire a subscription to use any paid Services as a result of your subscription to any Beta Service. We reserve the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Beta Services with or without notice to You. You agree that We will not be liable to You or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of the Beta Services for any reason.


6.1 The Services are available under one time purchase or subscription plans of various durations. Payments for subscription plans can be made by various payment options available at the time of the subscription purchase. Your subscription will be automatically renewed at the end of each subscription period unless You downgrade Your paid subscription plan to a free plan or inform us that You do not wish to renew the subscription. At the time of automatic renewal, the subscription fee will be charged through the last payment method used by You. We provide you the option of changing the details if You would like the payment for the renewal to be made through a different payment option. If You do not wish to renew the subscription, You must inform us at least 30 days prior to the renewal date unless expressly stated otherwise in purchase agreement or order. If you have not downgraded to a free plan and if You have not informed us that you do not wish to renew the subscription, You will be presumed to have authorized Us to charge the subscription fee to the payment option last used by You.

6.2 From time to time, we may change the price of any Service or charge for use of Services that are currently available free of charge. Any increase in charges will not apply until the expiry of Your then current billing cycle. You will not be charged for using any Service unless You have made the purchase of a service or opted for a paid subscription plan.

6.3 Cancellations: Your subscription can be cancelled at any time from the account page on the Website or by emailing support@workongrid.com. Once your cancellation is confirmed, Your automatic subscription will be stopped, and You will not be billed in the future. You will retain access to your account and all its data until the end of the subscription period that You have paid for, after which date Your account will be inaccessible. You will not be able to guarantee access to your data after that date, so please ensure that any migration, download or backup of your data is completed ideally prior to initiating Your cancellation, or at least, prior to the last date of Your subscription period.


If you make a cancellation request within 48 hours of your payment method being charged, and You explicitly request a refund by emailing support@workongrid.com within that same time period, We will refund the last payment made by You. The refund will be processed via the same payment method that was used to make Your subscription payment. However, please note that in such cases, We will not be able to guarantee that You will have access to any data that may be stored under Your account. Please ensure that any migration, download or backup of Your data is completed prior to initiating your refund request. Please note that in order to successfully process Your refund, You must:

(a) confirm a cancellation from your accounts page on the Website; and
(b) send an email to support@workongrid.com with a refund request within 48 (forty eight) hours of your last payment to Us,failing the above We will be unable to process any refunds.


8.1 You may use the Services for Your personal and/or business use or for internal business purpose in the organization that You represent. You may connect to the Services using any internet browser supported by the Services or downloading the mobile application. You are responsible for obtaining access to the internet and the equipment necessary to use the Services. Any use of the Services or any of its functionality for a purpose not permitted by these Terms of Use can be grounds for immediate revocation of any usernames, pass codes or other permissions that may have been granted by Us for use of the Services.

8.2 You are specifically prohibited from: (i) downloading, copying, or retransmitting any or all of the Services content without, or in violation of, a written license or agreement with Us or a specific option to do so as provided by Us; (ii) using any data mining or similar data gathering or extraction methods; (iii) manipulating or otherwise displaying the Services content by using, framing or similar navigational technology; and (iv) using the Services other than for its intended purpose. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes. 


You expressly understand and agree that any claim against Us shall be limited to the amount You paid, if any, for Use of products and/or Services. We will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by You as a result of using the Services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.


10.1 All content and materials available on www.workongrid.com, including but not limited to text, graphics, website name, code, images and logos are Our intellectual property and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on the Services is strictly prohibited unless specifically authorized by Us.

10.2 The Services are operated by Us. All the content published, featured or displayed on the Services, including, but not limited to, materials, documents, text, data, images (photographic and moving), graphics, illustrations, videos, Software, selection and arrangement thereof, and other information and content included in or available at the Website collectively referred to as the “Content”, is owned by Us. Any Content will be published, featured or displayed on the Services with prior agreement with Us.

10.3 You may not use meta-tags or any other “hidden text" utilizing content or any other name, trademark or Our product name without Our prior written permission.

10.4 In addition, the look and feel of the Services, including all Our page headers, custom graphics, button icons and scripts, trademark and/or trade dress and may not be copied, imitated or used, in whole or in part, without Our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Us.

10.5 This Terms of Use does not transfer to you any intellectual property owned by Us or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Us. All trademarks, graphics and logos used in connection with our Services, are Our trademarks or Our registered trademarks or Our licensors. Other trademarks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants You no right or license to reproduce or otherwise use any of Our or third-party trademarks.


You agree that the We may, at its sole discretion, suspend or terminate Your access to all or part of our Services with or without notice and for any reason, including, without limitation, breach of this Terms of Use. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating Your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Services provided by us will immediately cease, and we reserve the right to remove or delete any information that you may have on file with Us, including any account or login information.



12.2 You must bear the risks associated with the use of the Services. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Services.

12.3 This disclaimer constitutes an essential part of these Terms of Use. To the fullest extent permitted under applicable law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Services, its services or these Terms of Use. 


By registering for the Services, You give Us consent for using Your email address to send You service announcements, administrative messages and newsletters. You understand that these communications shall be considered part of using the Services.


Governing Law, Jurisdiction: The Services are controlled by Us from our offices located in India. It can be accessed by most countries around the world. As each country has laws that may differ from those of India, by accessing our Services, you agree that the statutes and laws of India without regard to the conflict of laws will apply to all matters relating to the use of the Services. Any issues arising out of use of Services and any conflict with regard to these Terms of Use and Privacy Policy shall be governed and construed in accordance with the laws of India and subject to Section 2 below, the courts of New Delhi shall have the exclusive jurisdiction. You hereby agree to personal jurisdiction by such courts and waive any jurisdictional, venue, or inconvenient forum objections to such courts. Our failure to enforce any right or provision of these Terms of Use will not be considered a waiver of those rights.

2. Dispute Resolution: If any dispute or difference of any kind whatsoever shall arise between the Parties in connection with or arising out of these Terms of Use and Privacy Policy (whether before or after the termination) the concerned representatives of the Parties shall promptly and in good faith negotiate with a view to an amicable resolution and settlement of the dispute. In the event, no amicable resolution or settlement is reached within a period of 30 (thirty) days, such dispute or difference shall be referred to a sole arbitrator mutually appointed by the Parties or, upon the failure of the Parties to agree upon a sole arbitrator, within a period of 10 (ten) days, each Party shall appoint 1 (one) arbitrator each and the 2 (two) appointed arbitrators shall appoint the third arbitrator who shall act as the presiding arbitrator. Arbitration shall be conducted in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996 and any amendments thereof. The arbitration proceedings shall be held at New Delhi. The existence of any dispute or difference or the initiation or continuance of the arbitration proceedings shall not postpone or delay the performance by the Parties of their respective obligations pursuant to these Terms of Use. It is agreed that the arbitrators shall also determine and make an award as to the costs of the arbitration proceedings. Notwithstanding anything contained herein, the Parties shall have a right to institute legal proceedings to prevent any continuing breach of the provisions of these Terms of Use to seek an injunctive or any other specific relief.

3. Notice:
We may provide any notice to the User under these Terms of Use by sending a message to the email address then associated with User account. The notices provided by Us by email will be effective when the email is sent. It is the User’s responsibility to keep the User’s email address current. The User will be deemed to have received any email sent to the email address then associated with User account when We send the email, whether or not the User actually receive the email. To give Us notice under these Terms of Use, the User must contact Us by personal delivery, overnight courier or registered or certified mail to the mailing address listed below: Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective 1 (one) business day after they are sent. Notices provided registered or certified mail will be effective 3 (three) business days after they are sent. 
Address: 3P, Shree Gopal Complex, Court Road, Ranchi – 834001
Attention: Mr. Shaurya Poddar
E-mail: shaurya@pragyaam.in

4. Force Majeure:
Except for payment obligations for services already rendered, non-performance by either Party of these Terms of Use shall be excused to the extent that performance is rendered impossible by a strike, acts of God, governmental acts or restrictions, failure of suppliers, acts of war or terrorism, or any other reason where failure to perform is beyond the reasonable control of the nonperforming Party. The time for performance of this Terms of Use shall be extended for a period equal to the duration of such events.

5. Severability:
If any provision of the Terms of Use is invalid under any applicable statute or rule of law, it is to that extent to be deemed omitted and all other terms and provisions of the Terms of Use shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any Party. Upon such determination that any term or other provision is invalid, illegal or incapable of being enforced, Us and the User shall negotiate in good faith to modify the Terms of Use so as to effectuate the original intent as closely as possible in an acceptable manner in order that the transactions contemplated hereby are consummated as originally contemplated to the greatest extent possible.

6. Relationship of Parties:
We and the User are not employees, agents, partners or joint venturers of each other. The User shall not have the right to enter into any agreement on Our behalf.

7. Entire Terms: The entire understanding between Us and the User hereto relating to the subject matter hereof is contained herein and We make no warranties, representations or undertakings hereto except as expressly provided herein.

8. Assignment:
Notwithstanding anything contained herein, You agree and covenant that We may, at Our sole discretion, be entitled to assign its rights and obligations under this Terms of Use to any of its affiliates or to any entity, and in such case, such affiliate or entity shall be entitled to enforce these Terms of Use.

9. Maintenance of Records:
You shall maintain the records independently of the Website (by way physical copies etcetera) and We reserve the right to seek copies of such records for their own use including record keeping. You acknowledge and agree that We shall have the right to retain Your information for as long as it deems fit and to be in compliance with applicable provisions of the law.

10. Contact Information:
If you have any questions or comments about our Terms of Use as outlined above, you can contact us at:

Contact Person Name: Shaurya Poddar,
Email Address: shaurya@pragyaam.in,
Mobile Number: +916203249377. 
Only business email addresses are allowed.