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Detailed Case Study
Turning Utility Data into Action at Scale with Workflows and Automation
One of our clients, a utility with operations across Europe and Asia, implemented Workflows and Automation to streamline task management, manage real-time events, improve team collaboration, and support compliance requirements.
At a Glance
Key problems faced by the utility:
- Disparate systems creating delays and coordination roadblocks
- No near-real time workflow response to anomalies and events, such as overvoltage or overconsumption incidents
- Tickets and tasks were not generated across systems during breaches and thresholds — WFM, consumer billing, Jira, etc
Impact in Numbers
- 800,000+ meters connected managed within utility
- Fast querying of high volume data in < 3 seconds
- 15 business rules defined based on metering data
- Implementation and live testing in < 3 weeks
Impact in Action
Workflows and Automation provides a no-code framework that enables the utility to define and configure business rules based on its operational needs.
The result—-- timely processing, integration and management of metering data.
API Integration
Every single data point was synchronized across systems within the network. Our client achieved greater accuracy in reporting and billing data.
Business Rule Creation
15 specific business rules were established using advanced query engine. Each rule was designed specifically to trigger workflows and actions whenever thresholds were breached.
APIs and SFTP Exports
Task creation was automated across three systems — Jira, consumer billing and WFM (workforce management). This led to improved stakeholder collaboration and alignment in combined business efforts.
Benefits of Implementing Grid
Our client experienced key benefits, including but not limited to:
- Better resource allocation: Routine items like task allocation were now automated across different systems. Customer service or field operation teams also received automated alerts in case of breaches.
- Enhanced response times: Our BPM solution automated ticket generation in response to anomalies, like overvoltage or device malfunctions. The utility experienced a 30% reduction in critical event escalation.
- Accurate data processing: The utility was able to improve the quality of data coming from 800,000+ meters. The partnership also minimized errors in reporting or billing processes by up to 25%.
See how Grid is the trusted digitisation partner for CIO’s & IT Teams at Utilities
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