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Detailed Case Study
Detailed Case Study
A leading utility provider in Europe and Asia deployed Grid to build a central mission control tower for end-to-end monitoring. The goal was to enable real-time KPI tracking and automate workflows based on specific business rules.
Problem Statement
Our client was facing several hurdles while managing and monitoring SLAs for over 400,000 smart meters.
- Data was fragmented across systems (MDM, HES, WFM, GIS), preventing quick action from personnel during breaches
- Absence of a centralized system to monitor meter readings and daily meter profiles, increasing data inaccuracy risks
- SLA breaches were often detected late and corrective actions were taken manually, slowing down response times
Why the Client Chose Grid
- Facilitate seamless integration with existing tools like MDM, WFM and Billing Engine to unify data sharing and collaboration between teams
- Improve overall detection and response capabilities in case of SLA breaches
- Modernize reporting workflows via real-time monitoring and reduce risks associated with non-compliance
- Ensure every team was aligned in their efforts and maximize productivity across departments
How Grid was Implemented by the Client
- Monitor SLA for all meters that have undergone SAT (Site Acceptance Test)
- Ensure every installed meter was transmitting updated data at all times
- Track the number of data records received from each smart meter and how quickly the data is shared
- Ensure billing compliance by monitoring timely BP (Billing Profile) submissions
- Flag underperforming meters for review via automated follow up
SMOC Impact
- 19 million data points managed and monitored every day
- 30% quicker response to breaches
- 20+ SLA KPIs tracked across SAT performance, billing profiles and command protocols
- 20% improvement in operational efficiency
See how Grid is the trusted digitisation partner for CIO’s & IT Teams at Utilities
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