Redefining Smart Meter SLA Monitoring with Grid’s SMOC

Detailed Case Study 

A leading utility provider in Europe and Asia deployed Grid to build a central mission control tower for end-to-end monitoring. The goal was to enable real-time KPI tracking and automate workflows based on specific business rules. 

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Problem Statement

Our client was facing several hurdles while managing and monitoring SLAs for over 400,000 smart meters. 

• Data was fragmented across systems (MDM, HES, WFM, GIS), preventing quick action from personnel during breaches 
• Absence of a centralized system to monitor meter readings and daily meter profiles, increasing data inaccuracy risks
• SLA breaches were often detected late and corrective actions were taken manually, slowing down response times

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Why the Client Chose Grid 

• Facilitate seamless integration with existing tools like MDM, WFM and Billing Engine to unify data sharing and collaboration between teams
• Improve overall detection and response capabilities in case of SLA breaches
• Modernize reporting workflows via real-time monitoring and reduce risks associated with non-compliance  
• Ensure every team was aligned in their efforts and maximize productivity across departments 

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How Grid was Implemented by the Client

• Monitor SLA for all meters that have undergone SAT (Site Acceptance Test)
• Ensure every installed meter was transmitting updated data at all times 

• Track the number of data records received from each smart meter and how quickly the data is shared
• Ensure billing compliance by monitoring timely BP (Billing Profile) submissions 

• Flag underperforming meters for review via automated follow up

Grid SMOC in Numbers

• 19 million data points managed and monitored every day 
•  30% quicker response to breaches 
• 20+ SLA KPIs tracked across SAT performance, billing profiles and command protocols 
• 20% improvement in operational efficiency 

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