Empower Your Utility Workforce with Grid Ops
GridOps for Workforce Management is a one-stop solution for organizing field teams, assigning tasks, and maintaining top-tier service levels. Built on the robust Grid no-code platform and tailored for electricity, water, and gas utilities, our workforce management module ensures on-time job completion, optimal resource usage, and unmatched visibility into daily operations.
Seamless Work Assignment for Field Teams
Instant Job Assignments
Dispatch tasks to teams in seconds.
Live Progress Tracking
Monitor tickets, project milestones, and workforce performance.
Dependency Management
Automatically identify blockers and dependencies so you can remove bottlenecks before they escalate.
Smart Prioritization
Sort tasks by urgency, impact, or budget.
Customizable Workflow
Use your pre-existing internal structures, approval processes, and compliance workflows.
Actionable Insights with Real-Time Analytics & Reporting
Comprehensive Dashboards
Monitor everything from job progress and workforce utilization to compliance metrics, all in one place.
Customizable Reports
Generate scheduled or ad-hoc reports tailored for different roles—executives, team leads, or field personnel.
Deep Integrations
Merge data from MDM, HES, or IoT sensors to enrich your analytics.
Performance Benchmarking
Evaluate team performance, highlight high achievers, and pinpoint training needs.
Swiftly Address Unplanned Jobs & Service Requests
Instant Incident Creation
Field crews, call center agents, or even customers can initiate new requests in seconds.
Real-Time Alerts
Configurable triggers notify supervisors about critical or urgent issues, expediting the response process.
Automated Workflows
Launch immediate site visits, resource allocation, and escalation procedures with no manual bottlenecks.
On-the-Go Mobile App
Field workers can submit incident details: photos, notes, and location data, in real time, even offline.
Regulatory Compliance
Complete logs of incident timelines, work histories, and actions taken, for audit and compliance.
Optimize Your Teams with Skills & Certification Tracking
Certification Tracking
Keep tabs on license expirations, safety training milestones, and compliance requirements.
Skill-Based Assignments
Assign the right person to the right job by matching technician skill sets with task complexity.
Role-Based Access
Ensure each stakeholder—HR, supervisors, or executives—sees only the relevant information.
Streamline Your Subcontractor Management
Unified Portal
Provide subcontractors with controlled access to job tickets, project timelines, and asset information.
Clear Deliverables
Define and track service-level agreements, deadlines, and quality standards to ensure accountability.
Real-Time Integration
Subcontractors can update progress, attach evidences, & send job completion proofs instantly.
Performance Evaluation
Compare subcontractors by job completion rates, issue resolution times, and customer feedback.
Key Features
Powerful Integration Layer
Seamlessly connect GridOps with existing systems (EAM, CRM, ADMS) and handle meter data from IoT devices.
Smart Automation Options
Autogenerate unplanned work tickets, escalate critical jobs, and schedule reports for workforce KPIs.
Dashboards & Data Visualization
Create live dashboards to track project progress, workforce performance, resource allocation, and safety compliance.
Security & Certification
SOC 2 Type 2, ISO, and GDPR certifications ensure compliance and data integrity.
10x your operational efficiency with a platform-driven approach.
Connect all your data
Grid Ops’ API first architecture makes integrations a piece of cake
70%
Faster go-live for WFM
and SMOC use cases
65%
Reduction in software deployment & support resources
3X
More efficient IT hardware usage
What our customers are saying
Why Choose Grid?
Fast Implementation
Rapid Deployment: Launch in days, not months.
Minimal Disruption: Integrate seamlessly with your existing systems.
Rapid Change Management: Make workflow adjustments easily without requiring extensive IT resources.
Minimal Disruption: Integrate seamlessly with your existing systems.
Rapid Change Management: Make workflow adjustments easily without requiring extensive IT resources.
Easy Customization
Flexible Workflows: Tailor tasks, approvals, and team structures to fit your operational demands.
Role-Based Access: Provide each user type (managers, field techs, subcontractors) with the data they need.
Tailored Dashboards: Create specialized dashboards to simplify decision-making for every role.
Role-Based Access: Provide each user type (managers, field techs, subcontractors) with the data they need.
Tailored Dashboards: Create specialized dashboards to simplify decision-making for every role.
Seamless Integrations
Connect Existing Systems: API-first approach to tie in MDM/HES, ERP, and more.
Future-Ready: Built-in IoT and advanced sensor data integrations expand as your utility grows.
Extend Capability: Integrate data streams and build custom automations without writing code.
Future-Ready: Built-in IoT and advanced sensor data integrations expand as your utility grows.
Extend Capability: Integrate data streams and build custom automations without writing code.
Advanced Capabilities
GIS Mapping: Route optimization, resource planning, and risk analysis through location-based data.
Offline Mode: Field crews can capture and sync data later, maintaining productivity in remote regions.
Scalable Cloud Environment: Handle more users and data or opt for private cloud/on-prem for extra security.
Offline Mode: Field crews can capture and sync data later, maintaining productivity in remote regions.
Scalable Cloud Environment: Handle more users and data or opt for private cloud/on-prem for extra security.
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