O&M and Complaints Data Management

Grid organizes the maintenance, complaint and other data generated by large-scale infrastructure projects like smart metering & streetlighting.

Here is what our customers are saying about us.

u-solar case study testimonial

Grid has been extremely helpful in changing the course of multiple operations, here at U-Solar. We started with one module for Materials Management, and have now adopted Grid for 3-4 more processes, all of which have been smooth and quick to implement.

Namrata

IT Admin

Your O&M and Complaints Data Management, Simplified

Maintenance Tracker

Get an overview of all maintenance tickets raised, their status and resolution (if any), as well as metadata around time to close each ticket, person or team responsible, performance metrics and virtually any other data you can imagine. It's all collected by the Grid Frontline app and ingested in real-time to your Grid account dashboard!

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product screenshot of incident reporting application on Grid

Complaints Manager

Grid can connect with virtually any external data store, such as citizen-facing infrastructure applications. Any complaints received on such apps or websites can be routed into Grid where personnel and equipment can be assigned to the issue. Statuses and notifications of resolution of complaints can be exported with ease to external platforms, as well.

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product screenshot of incident analysis dashboard on Grid

Remote Monitoring & Control

Ingest data from sensors and smart utilities to switch on / off various services, and monitor their performance. SLAs are easier than ever to honour, with a real-time view into service provision.

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product screenshot of job hazard analysis on Grid

Data Linkages

Connect with billing data systems, maintenance and other ops departments or even external services with Grid's in-built data connectors. Use RESTful APIs to connect Grid to any data endpoint and ingest / export data as needed. No more silos!

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product screenshot of notifications alert setup on Grid

Every project is unique and every team even more so.

Grid is more than an out of box software for your company. With #nocode, we have made it endlessly customizable and adaptable to your needs!

product screen showcasing no-code worksheet builder on Grid

No Code Worksheets

Used along with the Grid Frontline app, worksheets enable seamless data gathering from mobile or web applications - you can even bring data from other software or devices into a worksheet using integrations.

Build your own mobile apps in minutes not months.

product screen showcasing data visualization dashboard on Grid

Dashboard Builders

If you can't measure it, you can't improve it. Grid allows you to track and visualize all your data with completely customizable and powerful dashboards that you can set up in minutes. Need to incorporate a new metric? It takes just seconds to setup each widget!

Real-time, business-critical information delivered.

product screen showcasing team and access management setup on Grid

Team & Access Management

Personalize your teams' and colleagues' experience on Grid: provide users with access to specific information silos, so teams only see relevant data. Expand or withdraw access as you need, and Grid automatically adjusts each user's view!

Take charge of data security and reduce data overload in a single step!

product screen showcasing third-party integrations on Grid

Integrations

Connect your data in Grid to almost any third-party service or server, using powerful REST API connections. Makes Grid the data hub of your entire organization and a single source of truth for your business.

No more manual data import/export and messy .csv files!

product screen showcasing notifications alert setup on Grid

Notifications

A robust notifications engine allows you to escalate issues, by automatically notifying key stakeholders of events that trip pre-set data triggers that you set up. These can be reminders, emergency alerts, even highlighting great performance by specific employees!

Setup notifications and never miss an alert again!

A Complete Operations Hub.

Use Grid to connect all people, process, machine and operational data into a single comprehensive Operations Hub. Output any data in any format, to almost any destination, automatically!

People Data

Timesheets, Attendance Safety Incidents

Measure your people operations

Process Data

Sample/Survey Data, Drilling Data, Mine Production Logs, Tailing Logs, Inventory Status

Real-time capture of production and process data

Operational Data

Tenement Information, Licensing Data, Quality Check Data, Stores & Consumables Information

Capture all Operational Data in a single place.

Machine Data

Asset Performance (loT), Preventive Maintenance Schedules, Safety Checklist Data Fuel & Consumption Data

Track the management, maintenance and optimization of your equipment and other assets

Analysis

Robust dashboards, Automated alerts & warnings. Custom visualizations

Real-time views into the data being collected, in any format you can imagine.

Reporting

Automated MIS. Auto-generated billing. invoices and receipts. Exportable and email-friendly reports. End-to-end approvals flow

Power all internal reporting and data sharing. automatically.

Regulatory Compliance

Auto-generated Incident Reports. Licensing documentation reminders. Accounts & Audit Reporting, OHS Checklist Reporting

Auto-generate downloadable PDFs for reporting and compliance.

External Services

Geological Databases, CRM. Payroll Services, Shipping & Receiving

DIY API connections to any server or service.

People Data

Ingest all your people-related data such as Timesheets, Attendance & Safety Incident data.

Measure your people operations.

Process Data

Capture Sample/Survey Data, Drilling Data, Mine Production Logs, Tailing Logs, Inventory Status.

Real-time capture of production and process data.

Operational Data

Record Tenement Information, Licensing Data, Quality Check Data, Stores & Consumables Information

Capture all Operational Data in a single place.

Machine Data

Connect Asset Performance data (via loT or manually), Preventive Maintenance Schedules, Fuel & Consumption Data.

Track the management, maintenance and optimization of your equipment and other assets.

Analysis

Robust dashboards, Automated alerts & warnings. Custom visualizations

Real-time views into the data being collected, in any format you can imagine.

Reporting

Automated MIS. Auto-generated billing. invoices and receipts. Exportable and email-friendly reports. End-to-end approvals flow.

Power all internal reporting and data sharing. automatically.

Regulatory Compliance

Auto-generated Incident Reports. Licensing documentation reminders. Accounts & Audit Reporting, OHS Checklist Reporting

Auto-generate downloadable PDFs for reporting and compliance.

External Services

Geological Databases, CRM. Payroll Services, Shipping & Receiving

DIY API connections to any server or service.

Why move to Grid?

Cut down the time spent on non-core tasks and do what your team does best: Find valuable minerals for a better and sustainable future.

sync all your application online/offline on the cloud

Cloud & Mobile First

Work offline and sync your data to the cloud as soon as internet is available using our mobile first approach.

all software requirements on one single platform

Resource Efficient

Bring all your software requirements on a single screen with best in class pricing models.

time and costs saving through unified reporting

People Happiness

Save time and mind space for your people by bringing all reporting together.

accessible customer support for all Grid-related queries

Stellar Support

Our onboarding and customer success teams are always available to help you make the most of Grid.

wide range of integrations for multivaried applications

Integrations

Grid’s API first architecture makes integrations a piece of cake.

The Grid Effect

See how Grid delivers success for operations teams in various industries and for a variety of use cases, through our case studies.

“Grid has been extremely helpful in changing the course of multiple operations, here at U-Solar. We started with one module for Materials Management, and have now adopted Grid for 3-4 more processes, all of which have been smooth and quick to implement.”

Namrata

IT Admin

U-Solar

U-Solar

The Operations Playbook

Expert Ops

Transforming Utility Operations with Cloud-Based Smart Metering Solutions

Expert Ops

Harnessing Smart Metering for a Sustainable Future: Achieving Net-Zero Emissions

Expert Ops

The Role of Smart Metering in Supporting Distributed Energy Resources (DERs)

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